Lakemoor Alpacas offer a range of walks and experiences as advertised and may include refreshments.

Upon request we can accommodate most dietary requirements and preferences. Please confirm your requirements when booking. Payment in full is required when booking to secure your preferred date and experience.

Cancellation or request to rearrange the date of your visit.

A cancellation or request to rearrange the date of your visit with at least two weeks notice prior to the date of your visit - rearrange the date of your visit at no charge or a full refund less a £20.00 handling fee; less than two weeks notice - rearrange the date of your visit up to 48 hours before your visit at no charge, no refund is available; less than 48 hours notice to rearrange your date will be at the discretion of Lakemoor Alpacas subject to circumstances and may incur a £20.00 handling fee, no refund is available . If you fail to show for your visit, no refund is available due to the work involved in preparing for your visit and you will be unable to rearrange the date of your visit.

Lakemoor Alpacas reserve the right to cancel any walk at our discretion to ensure the safety and well being of our animals and our visitors. Notification will be given as soon as possible to reschedule the walk or experience. This is usually due to weather warnings for heat, rain and/ or wind.

We do not accept responsibility for any costs or expenses you may incur due to postponement or cancellation of any walk or experience.

We reserve the right to change the route and content of any advertised walk or experience for the safety and comfort of our visitors.

Vouchers

Gift vouchers cannot be redeemed for cash.

A voucher entitles you to take part in an alpaca walk or experience on the farm as detailed on the voucher or suitable alternative, at a date to be arranged up to the expiry date. Please contact us as early as possible to book your visit to avoid disappointment, as we do get busy at peak times.

A voucher can also be used in the farm shop to purchase alpaca products and gifts to the value of the voucher, no cash change will be given.

Injury or loss

Lakemoor Alpacas shall not assume liability whatsoever for any personal injury or loss or damage to personal property. Medical care is the financial responsibly of the injured person(s).

Bookings

Bookings are transferable if you are unable to attend, with prior notice (see above for rearrangement terms).

Group Bookings.  It is the responsibility of the person booking the alpaca walk or experience to make everyone in the group aware of the Terms and Conditions.

General conditions

To protect the environment, visitors are requested to refrain from picking wild flowers or foliage.

No pets are permitted on walks or experiences around the alpacas, however visitors are welcome to leave dogs in their car under shade in the car park at their own discretion and risk.

Children under 18 must be accompanied by a paying adult.

Photographs

Visitors are welcome to take their own photographs using their own phones and camera’s. Any photographs we take on your behalf will be shared with you at the end of your experience at no additional charge. We reserve the right to use all photographs and video we take in our promotional material subject to your specific consent, whether verbal or written. Consent can be withdrawn via telephone call or email.

Fitness and clothing

By booking a walk or experience we will assume you are fit to complete the walk or experience advertised unless you tell us otherwise. This may be over uneven or hilly ground. Please discuss your requirements when booking as we are often able to tailor your visit to address any mobility issues. We are able to offer experiences for people in wheelchairs or who are unable to walk far, when booking a private visit or a private group visit.

An alpaca walk is a slow walk, over about half a mile on a flat surface which takes about 45 to 60 minutes, with time to take breaks if needed. A farm tour may include a walk up a small hill on an uneven and stoney track, and into grass and sometimes muddy fields, depending on the weather and time of year.

Your safety and the safety of others is a priority for us. You must follow all instructions given at the beginning of the walk or experience. We reserve the right to refuse to allow anyone to continue on a walk or experience if they put themselves or others at risk. Alpacas can wiggle and kick for example, so it is important to stay away from the animals back ends.

You should wear appropriate outdoor clothing and suitable footwear (no open toe shoes or sandals, or flappy clothing). We reserve the right not to allow you to participate on the alpaca walk or experience if your footwear or clothing is unsuitable.

For further information about our Terms & Conditions, please call or email us: lakemooralpacasdartmoor@outlook.com or 07936400124.

Thank you

Mark and Sam